For customers to provide high-quality products and perfect pre-sale, sale and after-sale service is soderbergh electrical service objectives; Meet the customer's need is the enterprise marketing work.As one of important content. The company to the general new old customers and self-consistent support this enterprise the people from all walks of life for the following service commitment:
A, pre-sale service
1, the company to user detail all company products related information and quality.
2, to provide users with product technology lectures, including product use and maintenance, assembly, product use characteristic of technical problems on, every user needs to provide services, the company will send best engineering technicians for customer service and technology lectures.
Second, the sale of services
1, to the main company to buy stock users are to fill in the user service GenZongKa.
2, all the development of new users, the arrival of the goods within a week by marketing telephone contact customers, ask the goods to acceptance, including product quality whether can meet customer Household needs, transportation manner, the packing and the customer other requirement at this time.
3, every new development of new products, the requirement to the arrival of the goods, introduce products to the users, and help the customer to install, describes the use method and technical requirements.
4, key users to visit a quarterly sent service to second, solicit their opinions, solving user questions.
Third, after-sales service
1, user use my company product quality problems arise when receiving customer complaints requirements within 24 hours, service personnel should give reply within 48 hours to the scene Solve the problem.
2, if the product quality problems arise, the company will be responsible for baotui, proven, bag responsible for repair, until customer satisfaction.
3, processing quality issues all costs by this company to undertake all.
4, our company will provide perfect online service system, if any have on the product quality, use, including and other relevant issues, you also can pass.
After online message feedback directly or in E-mail form puts forward; We will be in the shortest time with the fastest speed give you a satisfactory reply.
